Dear valued panelist,
We extend our heartfelt apologies to all our valued panelists who have experienced delays in receiving support for their requests. We deeply regret any inconvenience or frustration this may have caused, and we would like to express our sincere apologies for falling short of your expectations. We understand the importance of timely and efficient customer service, and we take full responsibility for the delays that have occurred.
Over the past few months, we experienced an unprecedented surge in panelist inquiries, exceeding our team's capacity to respond effectively. The unexpected influx of support requests overwhelmed our resources, leading to significant delays.
Please be assured that we are committed to rectifying the situation and taking immediate corrective measures. Your satisfaction is of paramount importance to us, and we want to restore your trust in our customer support services.
In the meantime, we encourage you to read the articles in Zendesk that may answer any general questions you may have.
- Account: https://cint.zendesk.com/hc/en-us/categories/204139748-Account
- Rewards : https://cint.zendesk.com/hc/en-us/categories/204142787-Rewards
- Surveys: https://cint.zendesk.com/hc/en-us/categories/204142807-Surveys
We genuinely appreciate your patience and understanding as we strive to rectify the situation. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for your continued support.
- Cint Support Team