I requested a PayPal payment but I did not receive it

Please find below the most common reasons why you may not have received your PayPal payment from Cint.

Is the payment you requested a Cint PayPal payment?

Although we do offer a Cint PayPal payment option on many panels, there are some of Cint’s panel partners that process their own PayPal payments for their panels. A panel partner's PayPal payment is outside of our system and by contacting the support team of the panel directly, they should be able to provide you with the support you need regarding your payment.

Have you waited enough time for your payment to arrive?

PayPal payments process within 1-4 business days, however, please allow a minimum of 4 business days for a payment to reach your PayPal account.

Have you recently joined and redeemed within 10 days of your first completed survey?

We withhold payments for 10 business days before they will process. This is one of many security measures Cint has taken to fight fraud. We ask that you be patient as we are taking every step to provide a fraud-proof experience for all to enjoy. After the hold, future PayPal payments will process as normal.

Have you claimed your PayPal payment?

When a PayPal payment has been processed on our end, you will receive an email from PayPal (check your email, spam/junk folder as well) for the notification alerting you that Cint AB has sent you a payment and to claim it. PayPal payments need to be approved/claimed within 30 days. If 30 days have passed and you still did not claim the payment, PayPal will reverse the payment back to Cint. Please reach out to us, we can verify with PayPal that the payment has been returned, we will then credit the funds back to the panel account you redeemed on. 

Could your PayPal account have an issue? 

It is possible that your PayPal account could have an issue that is preventing you from claiming your payment, please reach out to PayPal to ensure all is fine with your account. If you are still unable to claim the payment, please reach out to us, we will confirm with PayPal that the payment is either unclaimed or has been canceled, and we will then return the funds back to the panel account you redeemed on. 

If you were able to claim the payment but it is not appearing in your PayPal accounts balance, please reach out to PayPal to find out why they are not posting the completed payment to your PayPal balance and try to resolve any issues there might be with your PayPal account as the payment was successfully sent on our end, and the issue you are experiencing would need to be resolved with PayPal.

If you are unable to resolve the issue with PayPal you could try seeing if they can cancel the completed transaction, if they are able to cancel it and we verify with them that the payment has been canceled and returned to Cint, we will return the funds back to the panel account you redeemed on. 

Are you sure you are using your correct PayPal account?

All PayPal payments are paid out to the PayPal account with the same email address that is registered with the panel used for receiving surveys. Please view the article below for additional information.

How do I know which PayPal account my payment will go into?

*After trying the above suggestions and waiting the recommended time, if you require our assistance, please do not hesitate to reach out to us and we will be happy to look into it for you.